Customer relationship management (CRM) software is a system designed to help businesses improve their interactions and customer support. Whether it’s a startup that wants to get going or a company that wants to modernize its sales processes, a CRM system helps consolidate all your customer information into one platform.
Listed below are the top 3 free CRM software for this year:
HubSpot
A well-known player in the CRM market, HubSpot CRM’s free version is popular among businesses that have several CRM users. Its free version allows for unlimited users and features contact management, email tracking and notifications, and Gmail and Outlook integration.
Based on your type of business, this free platform offers helpful tools in certain categories, like services, sales, and marketing. Some of the software’s marketing tools include mobile optimization, list segmentation, email marketing, and ad management, while the sales tools include messenger integration and live chats. Businesses in the service realm can benefit from tools like time-to-close reports, ticketing, and customer representative productivity reports.
Apptivo
Its starter plan gives 500 MB data to three users only, who can obtain standard reports, and receive email and live chat support when any issue arises. Users can manage contacts, lead lists, opportunities, and sales quotas easily on the platform. They can also share up to 5 contacts. More advanced tools are reserved for customers who have a paid subscription.
However, employees trying to learn and implement the software will benefit from how-to videos and webinars available online.
Agile CRM
Its basic plan is free for only 10 users. Among other perks, it features email tracking capabilities, custom data fields, appointment scheduling, and lead scoring tools. Users in the marketing realm can get 5,000 branded emails, web-to-lead tools, email templates, and contact level analytics. For users who are new to the onboarding process, there are setup guides and videos available.